CRAWFISH ARE  LIVE CREATURES AND YOU WILL EXPERIENCE DEAD LOSS. IF HANDLED IMPROPERLY, THE DEAD LOSS CAN BE MUCH GREATER. WE DO NOT ISSUE REFUNDS FOR LOSS OF PRODUCT. IF YOU NEED SOME POINTERS ON HOW TO PROPERLY HANDLE YOUR CRAWFISH, PLEASE ASK US.  WE ALSO DO NOT ISSUE REFUNDS ON CANCELLATIONS WITHIN 48 HOURS OF THE PICK UP DATE.